Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the best fit.
When will my order be processed?
Orders are typically processed within 1-2 business days, excluding weekends and major holidays.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Please contact support within 1 hour of purchase for any modification requests.
Do you restock items that are sold out?
Many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if an item returns.
Are your materials ethically sourced?
Yes, VIXENCREATIONS is committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and high environmental standards.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by destination.